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Swimming Pool
  • What do I do if my child needs to miss a class?
    - Students are eligible for no more than one make-up per month if the absence is reported before the child’s class time. - Availability of make-up lessons is not guaranteed. - Make-up lessons may be scheduled up to 7 days ahead of the make-up time. - With continuous enrollment, make-up lessons must be completed within 60 days of the date of the absence. - Once a makeup is scheduled, it can not be re-scheduled. - Students need to be enrolled to complete a makeup class. A note about makeup lessons: Ideally, you will never need a makeup class since consistency is a key to swimming progress. Please honor the spirit of this privilege and only use it for illness or an occasional special event.
  • How do I change my day or time?
    We know how busy schedules can get and we are happy to change your child’s day and time when another class is available. Please call (224) 763-1305 or email info@swimrightaway.com for classes. If you see a space available on schedule, you send an e-mail that your child needs to be dropped from the other class.
  • What do I need to bring to swim lessons?
    Your child will need to have a swim suit, towel, and goggle.
  • When can I sign up for lessons?
    You can sign up at any time. Please check out our online class schedule to find the right one for your child. If you sign up after the 1st of the month, we will pro-rate your monthly fees to reflect your actual start date.
  • How do I register for lessons?
    Call 224-763-1305 or text us and you are interested in enrolling at, or e-mail headcoach@swimrightaway.com
  • How do I pay for lessons?
    Due to our wonderful registration system, we are able to keep a secured credit card on file. You can pay for lessons on your credit card or by check or cash in person within 5 days of registration. We accept Visa and Mastercard.
  • How do I cancel my child’s swim lessons?
    We understand there are circumstances where it might be necessary to cancel your lessons. - If you wish to take a break from lessons, a withdrawal form must be completed by the 20th of the month to avoid being charged the next month. - No refunds if withdrawing after the 20th of the month for the following month. - You can transfer to a different class at any time. You do not need to provide advanced notice.
  • What if my class only has one or two children enrolled?
    Although we never want to cancel any classes, we reserve the right to consolidate classes with 1 or 2 participants. We will do our best to work you into another class so your child can stay swimming.
  • How early do I need to arrive for lessons?
    We strive to start and end each lesson on time. For your child to receive their full instruction time, and to minimize the distraction to other students, please arrive at least 5 minutes before your scheduled lesson. Please encourage children to use the bathroom before the lesson to minimize interruptions in their instruction time.

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